Frequently Asked Questions

0H9A7304.jpg
 

If you still can't find the answer you are looking for, please reach out to our sales team and we would be happy to assist you. contact us here


How much are pre-order deposits?

A $200 non refundable deposit is due at the time of placing a pre-order. The remaining balance including shipping is due when the order lands prior to shipping.  

If you need a special width/size, we require a 50% non-refundable deposit at the time of placing your pre-order.  We will contact you upon arrival.

When the order arrives, you have up to 14 days to pay the remaining balance after you've been notified, otherwise your order will be cancelled and you will forfeit your deposit.  

Contact the sales team for further information. 

How long do pre-orders take?

Production times may vary with style. ETAs are listed with each pre-order. 

What is your return/exchange policy?

We will gladly exchange or issue store credit for any unworn regular price shoes or leather accessories within 14 days of purchase date.  Store credit does not expire.  Shoes and leather accessories must be in the same condition with no signs of try-on or wear to allow for re-stocking.  We do not accept returns or exchanges on socks or shoe care products. 

We do not offer refunds.

All sales are considered final sale.  No returns or exchanges are accepted on sale items. 

If there is an issue with an item you received, your order is still subject to the regular timeline for returns within 14 days of purchase date.  Please send pictures of any issues upon receipt of your order to info@brickmortarseattle.com before you mail your return items back to us.

Currently, we only ship within the United States.

Return address:
1210 4th Ave. 
Seattle, WA 98101

I’ve never worn Alden shoes before. How do I know what size I take?

Please refer to the sizing guide.

Do you have any Rare Shells available for purchase?

We’ll be happy to add you to our Rare Shell wait list, but please note that this list is lengthy and could take a considerable amount of time.

Do offer international shipping?

At the request of Alden Shoe Co, we can only ship within the US.

How much does shipping cost?

Shipping charges will vary. Typically, for a single pair order domestic shipping via UPS Ground or USPS Priority Mail is $20.

How do I check the status of my order and track my package?

Our sales team will email you the order confirmation and tracking details once your order has shipped.

Does Alden offer womens shoes?

Alden only offers mens shoes. With that being said, we do have loyal female customers who purchase Alden shoes in smaller men's sizes. Please contact our sales team for further details.

How long will it take to process and ship my order?

Our sales team will contact you within 1-2 business days with your shipping confirmation via email. 

Do you offer price matching?

No, we do not offer price matching

I need my Alden shoes resoled. Can you recommend someone?

The Alden factory offers a restoration program. A factory restoration includes a re-soling of your Alden shoes, a refinishing of the leathers uppers, and minor repairs to the shoes. New shoe trees are also included. The restoration process takes approximately 8 weeks (not including transit time). Restoration fee is $175. If you'd like us to handle your restoration there will be additional shipping charges.

Where are Alden shoes made?

Alden has been made in Massachusetts since 1884. More can be found in the Our Story tab on our site.